BUSINESS TERMS AND CONDITIONS

OUR GUARANTEE

If for any reason you are dissatisfied with any session taken by you at Uncoil Pilates and Health Solutions, please advise in writing within 7 days and we will provide you with another session at no additional cost. If you don't want to take another session, you will receive a refund for the cost of the session taken - our guarantee.

AGE LIMITS AND RESTRICTIONS

Sessions are available to people aged 13 or over. If you are between 13 and 16 please discuss your exercise history before booking a session and we will be able to decide whether our Pilates sessions are suitable for you and parental or guardian consent is required. 

 

PERSONAL AGREEMENT

I understand that sessions may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of property loss, personal injury or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Uncoil Pilates and Health Solutions, any staff or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. I agree that Uncoil Pilates and Health Solutions is in no way responsible for the safekeeping of my personal belongings while I attend a session. Uncoil Pilates and Health Solutions does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Uncoil Pilates and Health Solutions staff member. By booking into a session you automatically agree to the Terms & Conditions below.

  

TERMS AND CONDITIONS

  1. Session packages are purchased in minimum blocks of 10 and are valid for 12 weeks from commencement of purchase or at first session. Alternative arrangements may be requested and will be taken into consideration on a case by case situation. Payment can be made by direct bank deposit, online via through the Uncoil website accepting all major credit cards, whereby a 1.75% +30c per transaction service fee will apply. 

  2. Sessions are by made by appointment and can be done so via the Uncoil website, phoning 0411 084374 or email to chris@uncoil.com.au  or https://www.uncoil.com.au/schedule.

  3. Late cancellations (within 24 hours) or no-shows for booked sessions will be forfeited. No refunds will be given for an unused portion during that 12 week time frame.

  4. Renewal of your next session package will be due 1 week before the last session of the expiring pack, enabling you to continue as an ongoing client.

  5. If you wish to terminate your package membership you should email chris@uncoil.com.au and 2 weeks email notice is required, no refunds will be given for any unused sessions.

  6. Special Offers - from time to time specials offers are available on the packages. These cannot be combined with other discounts or promotions.

  7. If for any reason you are dissatisfied with any session taken by you at Uncoil Pilates and Health Solutions, please advise in writing within 7 days and you will be provided with another session at no additional cost. If you don't want to take another session, you will receive a refund the cost of the session taken - our guarantee.

  8. Before your first session you will be asked to complete our pre-exercise screening questionnaire form. We will review that form and reserve the right at our absolute discretion to refuse you access to a session and/or to request that you obtain a suitable medical clearance before attending our sessions. If you are male over 50, female over 60 or have any significant history of health or physical issues that may be relevant to undertaking strenuous exercise you should seriously consider getting advice from your GP before undertaking a session with us. This process imposes absolutely no obligation on Uncoil Pilates and Health Solutions in relation to your health which remains absolutely your sole responsibility.

  9. Teachers are highly trained to give you a challenging, safe workout in an private individual or semi-private environment. If you refuse to accept their instruction in such a way that they become concerned (at their sole discretion) about your safety or the safety of other participants, you may be asked to leave the session.

    Uncoil Pilates reserves the right to cancel any semi-private session unless there is a minimum of two (2) people pre-booked at least 12 hours prior to the session commencing. You will be contacted via text, phone or email should a session be cancelled.

  10. Cancellations/rescheduling sessions need to be made at least 24 hours prior to your session beginning. We understand sometimes unforeseeable circumstances can arise and may take this into consideration.

  11. If you late cancel, fail to turn up or turn up too late (more than 10 minutes) for a booked session you will only complete the balance of time left available. 

  12. Payment must be made before or at the time of booking a session/s.

  13. Socks are compulsory in each session, this is to keep the equipment clean and hygienic for you and other clients. If you forget to bring socks we have them available for sale.

  14. All packages are non-refundable and are not transferable between individuals and cannot be extended unless you are injured, in which case we may request a medical certificate. Extensions must be requested by email before the expiry date. Our packs cannot be shared with more than one person and are for individual use only.

  15. Teachers and sessions may be subject to change, you will be notified by phone, email or your preferred communication method. Uncoil Pilates and Health Solutions reserves the right to cancel sessions if necessary.

      

CONTACT US

If you have any questions about these Terms and Conditions please contact us.

Last updated: June 23rd, 2023